Information We Collect

We may collect personal information that you provide directly to us, including:

• your name
• email address
• shipping address
• billing address
• phone number, if provided
• order details and purchase history
• messages or inquiries you send to us
• return, exchange, or customer support information

When you visit our website, certain information may also be collected automatically, including your IP address, browser type, device information, pages viewed, referring website or search terms, interactions with our website, and cookie or similar technology data.

Payment information is processed securely by Shopify, payment processors, and payment providers. TEKLILA does not store your full credit card details.

How We Use Your Information

We use personal information to process and fulfill orders, confirm purchases, arrange shipping and delivery, provide tracking and order updates, respond to customer inquiries, manage returns or damaged-item claims, prevent fraud or unauthorized activity, improve our website and customer experience, maintain business records, and meet legal, tax, and accounting requirements.

We may also use your information to send marketing emails, but only where you have chosen to receive them.

We only collect personal information for purposes that are reasonable and connected to operating our store and providing our products and services.

Shopify and Service Providers

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and process orders. Shopify may process personal information on our behalf to help operate the store, provide checkout, process payments, support fraud prevention, and provide related ecommerce services.

We may also share personal information with other trusted service providers who help us operate our business, including payment processors, shipping carriers, fulfillment providers, email and marketing service providers, analytics and website service providers, fraud prevention and security providers, professional advisors, and legal or regulatory authorities where required by law.

We only share the information needed for these providers to perform their services.

We do not sell your personal information for money.

We may share personal information with advertising partners for targeted advertising as described in this Privacy Policy. Under certain privacy laws, this activity may be considered a sale or sharing of personal information even when no money is exchanged. Where applicable, you may exercise your privacy rights through our website's privacy controls or by contacting us at support@teklila.com.

Email Marketing

If you sign up for our mailing list, we may send you emails about launch updates, collection releases, product news, or other TEKLILA updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@teklila.com.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the site function, remember preferences, understand website traffic, improve performance, and support marketing or analytics.

You can adjust your browser settings to refuse or remove cookies. Some parts of the website may not function properly if cookies are disabled.

Advertising and Meta Technologies

We may use advertising technologies provided by Meta Platforms, including the Meta Pixel and Conversions API, to measure advertising performance, understand how visitors interact with our website, and show relevant advertisements on Facebook, Instagram, and other Meta services.

Depending on your privacy preferences and applicable law, information such as pages viewed, products viewed, shopping activity, purchases, device and browser information, and customer details such as name, email address, phone number, and location may be shared with Meta for advertising measurement, audience matching, and personalized advertising.

You can manage applicable tracking preferences through our website's privacy controls and adjust your advertising preferences through Meta. For more information, please visit Meta's Privacy Policy.

International Processing

Some of our service providers, including Shopify, may process or store personal information outside of Canada.

When personal information is processed or stored outside of Canada, it may be subject to the laws of the country where it is located.

How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, business records, legal obligations, accounting requirements, fraud prevention, and dispute resolution.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely store it as appropriate.

How We Protect Information

We use reasonable administrative, technical, and organizational safeguards to help protect personal information from loss, unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, withdraw consent where consent is the basis for processing, request deletion of certain personal information where applicable, and ask questions about how your information is collected, used, or disclosed.

To make a privacy request, contact us at support@teklila.com. We may need to verify your identity before responding to certain requests.

Children and Minors

Our website is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us at support@teklila.com so we can take appropriate steps.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services, or legal requirements.

The updated version will be posted on this page with a revised effective date.

Contact Us

For privacy questions, requests, or concerns, contact us at:

TEKLILA
Email: support@teklila.com